Kelvin Hopkins – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Kelvin Hopkins on 2016-03-03.

To ask the Secretary of State for Transport, what assessment his Department has made of the potential effects of the introduction of driver-only operation on rail services on (a) passenger safety, (b) passenger assurance, (c) women passengers, (d) disabled passengers, (e) revenue protection and (f) passenger assistance.

Claire Perry

The safety of passengers and rail users is paramount on the railway and the Department for Transport would never do anything to put passengers at risk.

This system has already been in safe use on almost a third of rail services in Great Britain for up to 30 years and can help to improve the service to passengers. Giving responsibility to the driver to operate the doors can improve operational performance and can enable other staff on board the train to provide a better face-to-face service for passengers. Staffing levels are generally a matter for railway operators, as we believe that they are best placed to determine how to meet the needs of all passengers. However, it is important that those who need assistance to travel can rely on railway staff to provide this. Each operator is required to participate in the Passenger Assist system which allows disabled passengers to book staff assistance when they require it.