Daniel Zeichner – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Daniel Zeichner on 2016-03-03.

To ask the Secretary of State for Transport, if he will bring forward proposals to give bus and coach passengers statutory rights to compensation for delays in their bus or coach service.

Andrew Jones

Bus and coach passengers already have statutory rights under the services provisions of the Consumer Rights Act 2015. If the bus or coach service is not provided with reasonable care and skill or in line with certain information the transport operator has given about it then the passenger may be due compensation, including compensation for delays and cancellations.