Lord Greaves – 2016 Parliamentary Question to the Department for Communities and Local Government

The below Parliamentary question was asked by Lord Greaves on 2016-02-11.

To ask Her Majesty’s Government for each government-approved tenancy deposit scheme for assured shorthold tenancies, what is the average time taken to (1) return deposits, and (2) resolve disputes regarding deposits; what proportion of cases of dispute remain unresolved after (1) three months, (2) six months, and (3) 12 months; what proportion of deposits are (1) returned in full, and (2) not returned at all, and of those what proportion are not disputed; and what is their estimate of the proportion of tenancies in which a deposit is not protected.

Baroness Williams of Trafford

The Tenancy Deposit Schemes in England currently protect over 3 million deposits on behalf of tenants, helping to raise standards in the private rented sector and ensuring that tenants are treated fairly at the end of the tenancy.

At the end of September 2015, over 11.5 million deposits had been protected by the tenancy deposit schemes and less than 1.5 per cent of these had gone to adjudication. Tenancy deposit schemes are required to deal with disputed cases within 28 days. An adjudicator’s decision is final and can only be challenged through the courts. Information is not collected on such court cases. A breakdown by scheme of the average time taken to return deposits, resolve disputes and the award of decisions are set out in the attached table.

My Department has not made an assessment of the proportion of tenancies in which a deposit is not protected.