Ronnie Cowan – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Ronnie Cowan on 2016-02-03.

To ask the Secretary of State for Work and Pensions, how many telephone calls his Department received to its benefit helplines from people in Inverclyde in 2015.

Priti Patel

DWP operates a national network of contact centres which allows calls from anywhere in the country to be routed to the next available agent, regardless of their location. This virtual national telephony network means that it is impossible to provide a definitive answer regarding the volume of calls received from any particular geographical area.