Carol Monaghan – 2015 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Carol Monaghan on 2015-11-23.

To ask Mr Chancellor of the Exchequer, whether HM Revenue and Customs (HMRC) undertakes monitoring or verification of the decisions of Concentrix in terminating tax credit payments to claimants; what mechanisms are in place to allow Concentrix to report back to HMRC on actions taken in individual cases; and whether those mechanisms have been used.

Mr David Gauke

I can confirm that HM Revenue and Customs closely monitors and verifies the decisions of Concentrix.

Full details can be found in the Contract, which is available to view here: https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7

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