Julian Lewis – 2015 Parliamentary Question to the Home Office

The below Parliamentary question was asked by Julian Lewis on 2015-11-23.

To ask the Secretary of State for the Home Department, what remedy exists for enquirers whose electronic communications with the International Enquiry Service are not answered.

James Brokenshire

The International Enquiry Service currently handles approximately 12,000 emails a week and, from management information received, continues to answer all emails within the published service standards (100% of emails responded to within one working day (24 hours)) . In addition, all email enquiries receive an auto response which states “Your email has been submitted – We have received your email. You will receive a response within one working day.”