Lord Oates – 2015 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Lord Oates on 2015-11-18.

To ask Her Majesty’s Government what assessment they have made of the cost to (1) small businesses, and (2) personal taxpayers, of HMRC’s delays in answering telephone enquiries in terms of lost productivity.

Lord O’Neill of Gatley

HM Revenue and Customs has not made such an assessment.