Lord Ahmed – 2015 Parliamentary Question to the Home Office

The below Parliamentary question was asked by Lord Ahmed on 2015-11-03.

To ask Her Majesty’s Government which categories of United Kingdom visa application processes are outsourced; which companies have been given the right to process those applications; and whether those companies have been provided with guidance in relation to religious and cultural sensitivities.

Lord Bates

UKVI has two suppliers, VFS and Teleperformance, who are contracted to run UK Visa Application Centres (VACs) overseas. Their role is to capture visa applicants’ biometrics and forward their visa application documentation to the Home Office run Decision Making Centres (DMCs). Once Home Office staff have decided an application, the decision is returned to the customer via the suppliers. The suppliers have no role in visa decision making.

VACs are generally staffed and managed by local nationals, so staff should be aware of any local cultural and religious sensitivities. Where local sensitivities require special arrangements, such as ensuring that there are female as well as male security guards or privacy when capturing biometrics, UKVI ensure the arrangements are in place by setting out requirements in the contract, providing guidance and training and through inspection visits.