Mark Hendrick – 2015 Parliamentary Question to the Home Office

The below Parliamentary question was asked by Mark Hendrick on 2015-10-27.

To ask the Secretary of State for the Home Department, pursuant to the Answer of 22 October 2015 to Question 11793, how many full-time equivalent staff her Department allocated to responding to North West of England hon. Members’ enquiries on their constituents’ immigration issues on 1 September (a) 2012, (b) 2013, (c) 2014 and (d) 2015.

James Brokenshire

As stated in my previous reply of 22 October to Question 11793, it is not possible to provide the Hon. Member with all the information requested as it is not readily available or held centrally and could only be obtained at a disproportionate cost.

UKVI requires many of its staff, as part of their roles, to contribute to dealing with immigration enquiries from Members. This can include providing contributions to Parliamentary Questions, Ministerial briefing or for a Select Committee hearing. Since 1 September 2015, UKVI has had dedicated MP Account Management teams whose job is to handle MP enquiries relating to their constituents.

The team designated to responding to members from the North West of England has a total of 9.8 full-time equivalent staff.

Other members of staff will also contribute to the preparation of responses.

The North West MP Account Manager team has performed at a high level and the results will shortly be seen following via the Member of Parliament satisfaction survey results which will soon appear on the Gov.uk website.

Published statistics confirm that UKVI’s overall service to Members has continually exceeded its service standard since Q4 2014. The Hon. Member can access this information at: www.gov.uk/government/publications/customer-service-operations-data-august-2015.