Steve McCabe – 2015 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Steve McCabe on 2015-10-19.

To ask the Secretary of State for Work and Pensions, what (a) guidelines and (b) recommended timescales exist for processing last-minute Access to Work extra support requests.

Justin Tomlinson

The Access to Work guidance and policy for fast track application requests is that applications are identified and marked as urgent then allocated to an advisory team on the same day. This includes the Access to Work adviser making contact with the customer on the same day to ensure that their request is progressed as far as possible to the point of decision on the level of support if possible.