David Amess – 2015 Parliamentary Question to the Department of Health
The below Parliamentary question was asked by David Amess on 2015-10-09.
To ask the Secretary of State for Health, what steps NHS England is taking to increase the use of e-consultations in the management of long-term conditions.
Jane Ellison
It is estimated that around 9.5 million people in the United Kingdom lack basic digital literacy skills and 6.5 million have never been online in their lives. Those experiencing digital exclusion tend to be older, poorer, and are more likely to be disabled than the rest of the population. Digital health training has the potential to reduce demand on face-to-face health services by helping people identify the most appropriate way to seek non urgent medical advice. It can also empower people who have a long term condition (LTC) with the knowledge to better manage their health.
NHS England is working on building digital skills for people who have never used the internet as part of its Widening Digital Participation. This provides assisted digital access in community settings such as libraries, community centres and general practitioner practices. Since 2013, NHS England has been working with a social enterprise, the Tinder Foundation, to support people in getting online and gaining basic digital skills for their own health. To date over 250,000 people have been engaged in the Widening Digital Participation programme.
In November 2014, the National Information Board published Personalised Health and Care 2020. This sets out how the NHS and social care will harness the information revolution to support the delivery of high quality safe and effective treatment and new models of care that will provide more integrated and co-ordinated care closer to home.
People living with LTCs will have the opportunity to take greater agency and control over their own health and wellbeing by utilising bespoke endorsed apps, using remote and assistive technologies, accessing key information in their care record and drawing that information into a personal health record. Mobile digital technology can support clinicians to enable patient self-care, access expertise and increase capacity via virtual consultations, and utilise decision support tools.
