Jim Cunningham – 2014 Parliamentary Question to the Department for Education

The below Parliamentary question was asked by Jim Cunningham on 2014-06-27.

To ask the Secretary of State for Education, what Pearson VUE’s process is for appealing test results and complaints procedure.

Mr David Laws

Pearson VUE operates a skills test helpline through which candidates’ queries and complaints are managed. There is no appeals process against test results.

If a candidate considers that there was a technical or administrative error with the delivery of the test or marking, they are able to raise this either at the test centre at the time of the test or subsequently via the skills test helpline.

All such requests are considered on a case-by-case basis by Pearson VUE. Where appropriate, Pearson VUE escalates appeals to the Standards and Testing Agency to make the final determination.