Lord Mendelsohn – 2014 Parliamentary Question to the Cabinet Office

The below Parliamentary question was asked by Lord Mendelsohn on 2014-03-11.

To ask Her Majesty’s Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Cabinet Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.

Lord Wallace of Saltaire

The Cabinet Office uses a range of tools and methodologies to evaluate customer feedback on products and services provided by our agencies. Results are not reported systematically to the Cabinet Office Board.